Return and Exchange Policy
Thank you for choosing our handcrafted products. We are committed to providing high-quality craftsmanship and ensuring your satisfaction with your purchase. Please read our return and exchange policy carefully.
1. Final Sale on Sizes:The sizes displayed for each style of bag are final at the time of purchase. Please ensure the selected size meets your needs before completing your order.
2. No Returns:Due to the custom nature of each product, we do not accept returns under any circumstances. Each product is custom-embroidered and made to your specifications, including the layout of leathers, name placement (inside and outside), thread color, size of embroidery, and other personalized details.
3. No Exchanges: There are no exchanges on any custom-made products. All details, add-ons, and customizations you choose, as well as those not specifically mentioned, are at the discretion of our skilled craftsmen. We take pride in ensuring that every element of your product is designed to produce the highest quality and stylish result. This judgment is final, and we ask that you trust our professional expertise in creating the best possible outcome for your unique item.
4. Craftsmanship Guarantee:We stand behind the quality of our craftsmanship. If any part of your product exhibits abnormal issues or defects within one year from the date of purchase (or otherwise determined by our craftsmen), we will repair or replace it at no additional cost to you. Please send pictures of the issue to help us assess and determine the best course of action. You can submit any issues or concerns to us via email at Aliza@Judaicacreations.com.
If you have any questions or concerns, please contact us directly, and we'll be happy to assist you.
Thank you for your understanding and support!